Common questions

  • Laptop on top of an 'About Me' poster with a spiral notepad and pen on a marble desk.

    Why do appointments sometimes run late?

    We understand waiting can be frustrating. Some consultations take longer because every patient receives the time and care they need. We’ll always do our best to stay on schedule and keep you informed.

  • Close-up of a calendar showing the days 22, 23, 24, and 25 in June, with some days and weeks partially visible.

    Can I book a same-day appointment?

    Yes, we often have same-day or next-day spots available for urgent needs. Booking early helps us make sure you’re seen at the time that suits you best.

  • Close-up of a vintage Timex quartz alarm clock showing the time as 1:50.

    What if I need more time with my doctor?

    Your health matters most. If you feel you’ll need extra time, let our reception team know when booking so we can schedule a longer appointment and ensure you’re not rushed.

  • Person typing on a computer keyboard with a smartphone nearby in an office setting.

    Can I claim my Medicare rebate here?

    Yes. If you’re eligible, we can process your Medicare rebate on the spot after payment. Rebates are sent directly to your nominated bank account, usually within 24 to 48 hours.

  • A person in a light blue shirt is writing on a stack of white papers with a black and gold pen.

    How do I transfer my records from another clinic?

    It’s simple. Just let our reception team know and we’ll send a secure request to your previous clinic. Your records are transferred safely in line with privacy and health record laws.

  • A person holding a medicare card.

    Can I still see the doctor if my Medicare details have changed?

    Absolutely. Just bring your updated Medicare card or number, and we’ll make sure your details are corrected before your visit so your rebate processes smoothly.

Book here