Family Focus Medical in North Parramatta

Patient information

The main things to know before and after your visit.

Visit us

63 Sorrell Street, North Parramatta NSW 2151. We’re open Monday to Friday, 9 am–5 pm, and closed on weekends and public holidays.

Appointments

Book ahead through HealthEngine or call (02) 8599 1711. Standard appointments are 15 minutes. Tell reception if you need longer. Walk-ins may need to wait between booked appointments.

Bring your current Medicare card, concession card if you have one, and a list of your medicines.

Please give at least 24 hours’ notice when cancelling.

Fees

We are a mixed billing practice. Check fees and rebates or ask reception what applies to you.

Phone calls and care outside the practice

Telehealth appointments are available. Reception can take a message or arrange an appointment or call back. We do not routinely provide home visits. Call reception to discuss your needs.

After-hours care

For a medical emergency, call 000. For an after-hours GP service, call 13 SICK on 13 7425. Westmead Hospital can be contacted on (02) 8890 5555.

Test results

Results are discussed with a doctor in an appointment, whether normal or abnormal. We contact patients about results needing further discussion. If we cannot reach you by phone, we may send a letter. For urgent results, the doctor contacts you directly.

Your details and records

Tell reception when your contact details change. We can request records securely from your previous practice. Read our privacy policy for access and correction requests.

Preventive care

We send reminders for screening, health checks and follow-up care. Speak with your doctor about which checks you need.

Interpreters

Tell reception if you need an interpreter so we can help arrange one.

Feedback and complaints

Please speak with reception or write to the practice. You can also contact the NSW Health Care Complaints Commission on (02) 9219 7444.